Support

Frequently Asked Questions

Find answers to the most common questions about our services.

About Ordering & Shipping

You can easily place an order by adding products to your cart, then proceeding to checkout. Fill in your complete shipping information and choose the appropriate payment method. Finally, click "Complete Order" to confirm.

We provide standard nationwide shipping services through India Post or other suitable couriers. Estimated delivery time is 2-5 working days depending on your address. Delivery charge of Rs.40/- on purchases up to Rs.200/-. Delivery charge of Rs.60/- on purchases between Rs.201/- to Rs.499/-. Free shipping on purchases worth Rs. 500/- and above. We frequently have free shipping programs; please follow the Promotions page for more details.

After logging in, you can access the "My Orders" section from the account menu in the top right corner. Here, you will see a list of all placed orders and their current status.

About Payment & Promotions

We accept several flexible payment methods, including:
  • Direct Payment (The customer can place order without paying anything. We will contact the customer for payment methods .
  • Payment through PayTm payment gateway.
  • Payment through RazorPay payment gateway.

About Account & Policy

You will have to send us a message to reset.

  • RETURN POLICY
  • No return / refund for a confirmed order.
  • Replacement of damaged / incomplete books supplied may be made with free postal charges.
  • If the book delivered is damaged or a wrong title / material has been sent, it will be replaced.
  • If the original book is recalled, shalandi.in will bear the cost of recall.
  • Such complaints will be entertained only if they are lodged within two days of the delivery and found valid.
  • CANCELLATION & REFUND POLICY
  • In the unlikely event that a book ordered by a customer is not available in stock, payment will be refunded.
  • The refund / replacement will be initiated as soon as we receive the product from you.

    • You can use the search bar at the top of the page by entering the book title, author, or a related keyword. Alternatively, you can browse books by the "Categories" available in the main menu to discover more interesting titles.